What You Will Do
Own and manage the customer onboarding process from customer commitment stage through to product activation.
Plan the product integration strategy in order to minimize integration times.
Motivate customers to act autonomously to ensure successful deployment of their campaigns over e-mail and phone.
Test and troubleshoot the client’s implementation, providing feedback to the client’s engineering team.
Work closely with your Solution Engineer colleagues to escalate custom requests or technical issues and follow them up until resolution.
Work closely with the sales team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless.
Keep track of customer interactions in Criteo's integration tools and CRM, providing visibility on the status of your clients' portfolio.
Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
Work in a fast-paced innovative environment and be cool under pressure.
Contribute to the improvements of the product integration methodology.
Who you are:
You have a passion for problem-solving.
You take pride in making customers happy and display excellent active listening skills.
You need to know the basics about client/server communication, what are the leading web coding languages and their differences.
Any previous experience in B2B Customer Support & Services is preferred.
You are proactive and display great personal leadership; defining clear next steps for each of your customers and follow up with them.
You leave no task unattended whatever the difficulty, you seek help pro-actively when needed and learn from every issue solved.
You are deeply curious and able to build experience through questioning and personal research.
You are willing to grow your web technology skills by assisting the client’s developer with level 1 technical troubleshooting.
Start Fall 2019 or January 2020
Full time 40 Hours / week / Partime
Salary / Stipend