Planning and implementing social media strategies to further brand recognition. Researching to keep an up-to-date knowledge of the industry and competitors. Monitoring our social media accounts and responding to questions and concerns. Alerting our customer service team of any technical issues or concerns noted on social media. Supporting customer service team with relaying notices and updates of technical issues. Growing our social following through various strategies. Engaging in online conversations with prospective and existing clients about our topics in our industry, products, and brand. Providing insights to our marketing team about industry, competitors, and relevant topics found online.reating branded content to support marketing and customer service needs.
- Studying a relevant undergraduate degree ( Marketing, Business management, journalism )
- Fluent in English with impeccable communication skills
- Adaptable in a fast paced environment
- Analytical mind who is happy to report statistical feedback about the social media accounts